Covid-19 Policy

Covid-19 Policy

Dear Guests,

With summer already here, we are committed to offering you unique and memorable moments at our riad. We have implemented new procedures and habits to brighten up your stay while respecting the strictest sanitary and safety measures. We invite you to explore the new way of traveling with your loved ones.

Riad Dixneuf, a serene haven on African soil, reopens on August 5th, 2020. Blessed by the sun, our riad is just what you need. Enjoy our peaceful oasis and clear your mind of these troubling times.

Marrakech has been ranked one of the safest places during the COVID-19 crisis, with very few people affected by coronavirus.

Our priority is the safety and comfort of our guests, as well their enjoyment. Below is a list of preventive measures implemented to keep our guests and staff safe.

We have been regularly updating our booking and cancellation policies since the COVID-19 outbreak, in order to offer you as much flexibility as possible. Please get in touch for more information about the latest applicable terms and conditions here: info@dixneuf-la-ksour.com

Once again, we would like to thank you for your continued trust and support, and we remain at your entire disposal should you have any further questions.

Team Dixneuf

Our commitments

Check-in and check-out

These procedures will be carried out as fast as possible in order to reduce interaction between guests and employees and to ensure social distancing is maintained.

 Cleaning and disinfection of rooms and common areas

All rooms are completely disinfected upon departure of each guest. Frequently touched surfaces are disinfected several times a day throughout our premises with antiseptic wipes, disinfectants, or bleach solutions. These include door handles, worktops, desks, bedside tables, stair railings, toilet flush buttons, toilet seats, switches, and remote controls. The cleaning staff is equipped with masks and gloves. Used gloves are discarded and replaced for each additional room cleaned.

Use and free distribution of prevention resources

Hydroalcoholic solution dispensers have been installed in the common areas, at the reception, and in service rooms, bathrooms, and bedrooms. Face masks will be provided in each room.

Trained and strictly supervised staff

Our employees have been trained to follow strict prevention instructions. Kitchen staff work with masks and disposable gloves, which they change regularly.

Enhanced food safety

All the food supplies we use come from suppliers subject to the same hygiene procedures as our establishment. Fresh fruit and vegetables undergo a lightly chlorinated bath before being offered to guests. In the dining room and tea areas, a safe distance is kept between the tables. There is a minimum distance of 3 meters between tables. Breakfast will be served in the room.

Secure airport transfers

The transport company that provides your airport transfers is also subject to extra precaution: disinfected vehicles, trained drivers, and protection screens.

Your questions and suggestions

Do you have any questions, suggestions, or concerns? Please do not hesitate to contact us we will get back to you as soon as possible.